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Pulse Hefma November December 2015

Aid Call feature in the latest editon of HefmA Pulse. 

This issue contains an article focused on nurse call systems and how they are used in modern healthcare environments. See our full interview below:

Q: How can nurse call systems help improve the patient experience and make it easier for staff to offer the best possible care?

A: Nurse call systems improve the patient experience by allowing individuals to call for assistance quickly and discreetly from their bedside. Aid Call nurse call systems are designed to reduce response times to these emergency calls, improve the standard of responses by increasing the amount of information available to nurses and to facilitate the care of those with more complex needs. It better coordinates staff time by encouraging better communication, improving mobility and, by providing a wealth of information in one place, it saves unnecessary journeys. This frees up resources and facilitates enhanced, more person-centred care.

Q: How is the latest technology utilised in modern nurse call systems?

A: Wireless – Current pressures facing the healthcare sector have led to the wider adoption of wireless nurse call systems. Unlike their hardwired counterparts, wireless systems offer low-cost and undisruptive installations that can be completed quickly and cleanly on a working ward. They also allow for easy expansion into the future. This reflects the shift away from new constructions within the NHS and the move towards expansions and upgrades, so to not cause delays to an already overstretched service.

While suspicion still exists around the reliability of wireless networks in life critical environments, modern wireless systems offer secure, dependable communication. Nevertheless, Aid Call are the only nurse call provider that utilises an adaptable, two-way radio network. Cutting edge XBee wireless mesh network technology directs all calls via the quickest and safest route because each device acts as a communicative node. This ensures all calls get through even in the event of a component failure with reassurance lights on each device confirming to the user that their call has been received.

Call Point

HTM Compliant - The Department of Health released the Health Technical Memorandum (08-03) in 2013. This document outlines the expected standards and best practice of modern healthcare bed head technology and it is therefore imperative for nurse call systems to adhere to them. To comply, it dictates that a nurse call system should be ‘designed and installed in a manner that allows for simple and economic adaption, amendment, maintenance or addition of services’. It includes guidelines on hygiene, safety and functionality. Aid Call’s new release, the Touchsafe Pro, is fully HTM compliant.  

Touchscreen – Touchscreens facilitate the quick and easy manoeuvring of more complex software. This opens up the provision of more innovative features and allows access to a greater wealth of utilities. For example, with an Aid Call system, this allows staff to easily program reminder or medication calls, apply differing night/day modes and create separate nurse profiles.  Touchscreen facilities allow hospital staff to apply these changes without having to request an engineer. This also makes simple tasks such as changing the date or time far more effortless.

Door MonitorTelecare – Aid Call systems are compatible with a wide range of telecare devices that provide support and give independence to patients with more debilitating conditions. These include pendants, movement sensors, pressure mats, epilepsy monitors and environmental sensors.

By nature, these additions pre-empt when a resident may need assistance. They automatically raise an alarm through the corresponding nurse call system without the individual having to consciously make a call themselves. For instance, an enuresis mat that is placed on the mattress will react to the presence of moisture and will instantly raise an alert. As well as allowing staff to respond discreetly to a potentially sensitive issue, it eliminates concern over residents who refrain from making such a call through embarrassment or fear of being a nuisance. This responsive technology allows care teams to support residents who may not have the necessary cognitive ability to utilise a standard nurse call system.

Additional devices also mean staff can provide preventative care. A door monitor, for example, will raise an alert when an armed door has been opened. This will guide staff to the location of a wandering patient who can then be accompanied safely back to their bed. They are a means to greatly reduce the risk to patients who may otherwise inadvertently cause themselves harm.

Accountability - In light of demands for greater accountability in care establishments, nurse call systems should now include a call logging facility as standard. Aid Call systems record all calls that go through the system and indicate such things as call location, call type and response time. This is invaluable as a safeguarding tool and, as it is indicative of individual staff performance, is useful for staff audits. 

callpoint and trunking

Q: How easy are they to install and what is involved in the process?

A: As all Aid Call systems are wireless, the installation process is quick and easy. Each device is simply attached to the wall using a bracket and two screws, or it simply connects to bed head trunking. This can take place without disruption on a working ward and the site will not be left without a working system for any length of time. This flexibility means that hospital staff can decide on the location of each device and this is easily changeable should requirements change in the future. To upgrade, a hospital would simply need to have a site survey visit to determine the exact equipment they needed and then agree a date for install. 

Click here for the complete publication.

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