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St Oswald’s Hospice provides specialist palliative care to people living in the North East of England. Founded in the 1970’s, the charity supports adults, children and young people with life-limiting conditions, as well as their families and carers. Services for adults include: day services, an inpatient unit and a specialist lymphoedema outpatient clinic. The Hospice also has a dedicated service for Children and Young Adults, providing specialist short breaks and end-of-life care.


The CP3000 system was first installed at St Oswald’s main site in Gosforth, Newcastle in 2010 and since then they have utilised every generation of our nurse call solutions. This includes our brand new Touchsafe Pro system which is due to be installed in the next few weeks.


We spoke to Jane Hamblin, Facilities Manager, to discover how their Aid Call systems have supported the provision of care at St Oswald’s Hospice. 


How have your Aid Call systems fulfilled the needs of a site providing palliative care? 


The care of our patients is our priority, and we endeavour to make their stay with us as comfortable as possible. Having an Aid Call system enables us to respond to their needs as quickly as we can, particularly if they are distressed or upset. The emergency tone option is important so that the relevant nursing staff are directed to the patient immediately.



How has your current system supported your provision of care at St Oswald's Hospice?


The system enables us to respond to patients as quickly as possible, for whatever reason the system has been activated. The use of pagers is significant as care teams can be alerted when they are not on the ward.



Has it been beneficial to have the option of a silent system?


Silent operation is a key option, particularly at night, so that the patients aren’t disturbed by the noise from the panel. Some of our patients experience pain due to their condition, meaning that sleep can be difficult, so a silent system avoids disruptions and ensures our patients can remain in a calm environment.


Aid Call are proud to be able support the great work that takes place at St Oswald’s Hospice and we look forward to working with them into the future. 

Upcoming Events

Healthcare Estates - Manchester Central
4th-5th October, 2016

Care & Dementia Show - Birmingham
11th-12th October, 2016

Care Roadshows - Cardiff
18th October, 2016

Care Roadshows - London
15th November, 2016

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Cowley Road
Blyth Riverside Business Park
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