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Dorothy House Hospice

Dorothy House hospice provides 24-hour hospice care, aimed to improve staff efficiency and integrate building communications into a single system.  This required the functions of the existing telephone, nurse call system, building security and fire alarm systems to be linked together.
The existing telephone system was ten years old and lacked functionality, the same was true of the existing nurse call system which was inflexible with poor battery life and had limited support in the event of failure.

Having invited tenders through a procurement framework, the specification required South West Communications Group to proactively adopt the best use of modern technology and particularly wanted to make use of special features, including automated attendant, voicemail, hunt groups and call line identify, as well as integrating the nurse call and fire alarm systems. However, the hospice did not want a system that was complicated to use.

The desired solution, although technically complex was designed to offer a cost effective, easy to install and to maintain system which operationally was easy to use by both staff and patients.

The Aid Call Touchsafe® wireless nurse call was chosen as it gave patients an easy-to-use, safety compliant, call system to summon assistance. The solution provides true reassurance to the user, as it informs them that their call has been securely received, using the unique two-way call point transmissions.

The nurse call system comprised of a bedside pear push points and bathroom pull cords which alerts staff for assistance. With a centrally placed display panel and full alpha-numeric screen, it shows room/location, and resident's names so that staff can clearly see who is calling for assistance. The panel also provides staff with an on-screen mapping facility, medical reminders and a full audit trail of all systems activations and events.

The flexible nature of the wireless nurse call system allowed complete integration with the telephone solution and portable 'DECT' handsets, this enabled staff to receive alarm notifications wherever they were working within the hospice.

The integrated design of the system meant that staff could go directly to the patients' room rather than having to detour to nurses' station, improving their effectiveness and patient response.

Also providing integration to the building fire alarm systems, both the nurse call system and the DECT handsets provide staff with a vital safety notification facility.

South West Communications Group is delighted with the solution, as it met Dorothy House hospice specific requirements, transforming the way communications are managed for both patients and staff. It has provided them with a highly functional integrated system that is easy to use and maintain whilst providing them with a scalable platform that they can build on in the future.

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